Bliss World – FAQ / Help Center

(Compliant with California Consumer Laws)

Welcome to the Bliss World Help Center! Below, you’ll find answers to common questions about ordering, shipping, returns, and your consumer rights under California law. If you need further assistance, contact us anytime.

ORDERING & SHIPPING

1. Where is Bliss World located?

We are a California-based, women-owned business, but we partner with multiple vendors for fast, Nationwide fulfillment. Products ship from USA, UK, or China warehouses.

2. How long does shipping take?

• USA: 5-10 business days (after processing)
• International: 10-20 business days (varies by country)
• Processing time: 1-3 business days

You’ll receive a tracking number via email once shipped.

3. Do you charge sales tax for California customers?

Yes, as required by California law, sales tax is applied at checkout for orders shipped to CA addresses.

RETURNS & REFUNDS (CA-COMPLIANT POLICY)

4. What’s your return policy?

Under California’s Consumer Legal Remedies Act, you have the right to a 30-day return window for unused, unopened items in original packaging.

• Refunds: Issued within 10 business days of receiving returns (CA law requirement).
• Exchanges: Contact us first for approval.
• Return Shipping: Customer pays unless the item is defective (per CA law).

5. What if my item is defective?

California’s Implied Warranty Laws (Song-Beverly Act) require us to replace or refund defective items. Contact us within 7 days of delivery with proof for a free return or replacement.

6. Do I need a receipt to return an item?

Yes, under CA law, proof of purchase is required for refunds.

PAYMENTS & SECURITY (CA PRIVACY COMPLIANT)

7. What payment methods do you accept?

We accept:

✅ Credit/Debit Cards (Visa, Mastercard, Amex)

✅ PayPal

✅ Shopify Pay

✅ Apple Pay & Google Pay

8. How is my data protected?

We comply with the California Consumer Privacy Act (CCPA):

• Your payment info is encrypted via Shopify Secure Checkout.
• We never sell/share your data (see our Privacy Policy).

PRODUCT SUPPORT & WARRANTIES

9. Do products come with warranties?

Per California warranty laws, most electronics include a 1-year limited manufacturer’s warranty. Email us with issues!

10. Can I cancel an order?

Yes! Under CA law, you may cancel within 24 hours of purchase if the order hasn’t shipped. Email us immediately.